Help & Support

Search by part name, make, model, or keyword. Use filters like price, condition, and location to narrow results.

Tap Make Offer, enter your price, and send. Sellers can accept, decline, or counter.

Pay securely in the app with credit/debit card, Apple Pay, or Google Pay. All payments are processed by Stripe. We don't support PayID, bank transfers, cash, or off-app payment methods.

No. Off-platform payments aren't allowed and aren't protected. Accounts may be restricted or banned for trying.

After purchase, sellers ship the item and provide tracking. Shipping costs are shown on each listing before you buy.

Report it in-app as soon as possible. We review tracking, messages, and listing details to determine next steps.

Orders are usually considered delivered when tracking shows delivery or a delivery attempt. Check around your property and contact the courier, then report it in-app if needed.

Refunds are only issued in cases of verified fraud (for example: no shipment, fake tracking, wrong item, or counterfeit). Change of mind, compatibility issues, and courier delays aren't refundable.

Tap Sell, add clear photos, accurate details, price, and shipping cost. Your listing goes live after submission.

Yes. Go to Profile → My Listings, select the item, and tap Edit.

You must ship within 5 business days of payment, unless you clearly state a longer handling time in your listing.

Pack your item first, then weigh and measure it. Use Australia Post's calculator or ask at a post office to set your shipping price.

Valid tracking is your main protection. Photos of the packaged item before shipping are also recommended.

No. All GEAR transactions must be paid through the app. Off-platform payments aren't allowed and aren't protected.

To receive payments, sellers need to set up payouts. This is a quick, one-time step required to verify your account and send earnings securely.

GEAR takes a 10% marketplace fee on the total sale amount. This fee is automatically deducted when the buyer pays.

An order is usually considered delivered when valid tracking shows delivery or a delivery attempt at the address or delivery area.

If there's no valid proof of shipment, the order may be treated as non-shipment and the buyer may be refunded.

No. Delays or in-transit issues are courier matters unless fraud is involved.

GEAR reviews tracking, messages, listings, and account history. Final decisions are made by GEAR.

Tap Forgot Password on the login screen and follow the email instructions.

Yes. Payments are processed securely by Stripe. GEAR never stores full card details.

Use the report option in the app or email support@gearapp.com.au with details.

They can't be tracked or protected and are the most common source of scams.

Listings may be removed, payouts held, or accounts suspended or banned.