Help & Support

GEAR has three listing types: Buy Now (fixed price), Auction (bid to win), and Hybrid (bid or buy immediately).

Place bids on items you want. The highest bidder when the auction ends wins. You'll be notified if you're outbid so you can bid again.

Some auctions have a hidden minimum price set by the seller. If bidding doesn't reach the reserve, the item won't sell.

You have 48 hours to complete payment. If you don't pay in time, the order is cancelled.

If a bid is placed in the last 5 minutes of an auction, the auction extends by 5 minutes. This can happen up to a maximum of 60 minutes total extension, giving all bidders a fair chance.

You can either bid or buy now at a set price. However, once the first bid is placed, the Buy Now option is removed to protect bidders.

When listing, choose "Auction" or "Both" (Hybrid). Set a starting bid, optional reserve price, and auction duration (1-7 days or custom).

If the auction winner doesn't pay within 48 hours, the order is automatically cancelled. The seller can then choose to offer the item to the next highest bidder or relist it.

Bids must increase by at least $5 each time.

Once a bid has been placed, most listing details are locked to protect bidders. You can still add to the description and add new photos, but you cannot change the title, price, condition, category, or other core details. Deleting a listing with bids is not allowed.

Search by part name, make, model, or keyword. Use filters like price, condition, and location to narrow results.

Tap Make Offer, enter your price, and send. Sellers can accept, decline, or counter. Offers expire after 48 hours if the seller doesn't respond. Sellers may accept multiple offers on the same listing. The first buyer to complete payment secures the item. If another buyer pays first, your accepted offer will be cancelled. You have 48 hours from acceptance to complete payment.

If a bid is placed on an auction or hybrid listing, all pending offers are automatically cancelled. You'll receive a notification explaining that your offer was cancelled because a bid was placed. You can still bid on the item instead.

Once a seller accepts your offer, you have 48 hours to complete payment. You'll receive a notification with a Pay Now button. Sellers may accept multiple offers, so the listing stays active until someone pays. The first buyer to complete payment secures the item. If another buyer pays first, your accepted offer will be automatically cancelled. If you don't pay within 48 hours, your accepted offer is cancelled.

Pay securely in the app with credit/debit card, Apple Pay, or Google Pay. All payments are processed by Stripe. We don't support PayID, bank transfers, cash, or off-app payment methods.

No. Off-platform payments aren't allowed and aren't protected. Accounts may be restricted or banned for trying.

After purchase, sellers ship the item using tracked shipping and provide a tracking number. All shipments must use a supported carrier (Australia Post, DHL, FedEx, UPS, StarTrack, TNT, Aramex, or Couriers Please). Untracked shipping is not permitted. Shipping costs are shown on each listing before you buy.

Yes. All GEAR shipments must use tracked shipping via a supported carrier: Australia Post, DHL, FedEx, UPS, StarTrack, TNT, Aramex, or Couriers Please. Untracked shipping is not permitted. Delivery is confirmed automatically when tracking shows "Delivered".

Report it in-app as soon as possible. Since all orders require tracked shipping, we can verify the shipment status with the carrier. If tracking shows no movement for 14 days, the order may enter manual review. If delivery cannot be confirmed after 21 days, you may be refunded.

An order is considered delivered when tracking shows a final delivery status such as "Delivered", "Left in safe place", or "Signed for". A status of "Delivery attempted" does not count as delivered.

If your item is marked as delivered but you have not received it, check around your property (including neighbours, parcel lockers, and safe drop locations) and contact the courier. Please allow up to 48 hours, as some deliveries may be scanned prematurely.

If the issue is not resolved after 48 hours, report it through the Platform or contact us at support@gearapp.com.au.

Gear will review tracking information and relevant details to determine the appropriate outcome.

Refunds are only issued in cases of verified fraud (for example: no shipment, fake tracking, wrong item, or counterfeit). Change of mind, compatibility issues, and courier delays aren't refundable.

Tap Sell, add clear photos, accurate details, price, and shipping cost. Your listing goes live after submission.

Yes. Go to Profile → My Listings, select the item, and tap Edit. Note: Auction listings with bids have limited editing — you can add to the description and add new photos, but other fields are locked.

You must ship within 5 business days of payment.

Yes. All GEAR shipments must use tracked shipping via a supported carrier: Australia Post, DHL, FedEx, UPS, StarTrack, TNT, Aramex, or Couriers Please. Untracked shipping is not permitted. You must provide a valid tracking number before marking an order as shipped.

Pack your item first, then weigh and measure it. Use Australia Post's calculator or ask at a post office to set your shipping price.

Sellers are protected when they comply with Gear's shipping requirements: using a Supported Carrier, providing Valid Tracking, and Valid Tracking showing Delivery Confirmation. Payouts will generally be released once Valid Tracking shows Delivery Confirmation. Disputes claiming non-delivery will generally be resolved in the Seller's favour where Delivery Confirmation is shown, subject to Gear's review.

Payouts are released when tracking confirms delivery. If tracking does not show delivery within 14 days, the order will enter manual review. Payouts will not be automatically released based solely on time. Once released, it typically takes 1–2 business days to reach your bank account.

No. All GEAR transactions must be paid through the app. Off-platform payments aren't allowed and aren't protected.

To receive payments, sellers need to set up payouts. This is a quick, one-time step required to verify your account and send earnings securely.

GEAR takes a 10% marketplace fee on the total sale amount (item price + shipping). This fee is automatically deducted from the seller's payout — buyers are not charged any additional fees.

Go to My Purchases, find the order, and tap "Report Problem". Select the issue type and provide details. You'll receive updates on the resolution in the app.

An order is considered delivered when valid tracking shows a final delivery status such as "Delivered", "Left in safe place", or "Signed for". "Delivery attempted" does not count as delivered.

All orders require tracked shipping with a supported carrier. If the seller doesn't provide a valid tracking number, the order may be treated as non-shipment and the buyer will be refunded. If tracking shows no movement for 14 days, the order enters manual review.

No. Delays or in-transit issues are courier matters unless fraud is involved. Contact the courier directly using your tracking details.

Buyer Protection does not cover: fitment or compatibility issues, change of mind, minor condition disputes where the listing was generally accurate, courier delays, or non-receipt claims where tracking confirms delivery (unless fraud is proven).

GEAR reviews tracking, messages, listings, and account history. Final decisions are made by GEAR.

Filing false or excessive claims may result in account restrictions or suspension. GEAR tracks dispute patterns and may flag accounts with repeated claims.

Tap Forgot Password on the login screen and follow the email instructions.

Yes. Payments are processed securely by Stripe. GEAR never stores full card details.

Use the report option in the app or email support@gearapp.com.au with details.

They can't be tracked or protected and are the most common source of scams.

Listings may be removed, payouts held, or accounts suspended or banned.